As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Payment System Application Specialist to join our founding team The candidate will join the Application Support & Administration team and will participates in ongoing administrative support and end-user support. Key... read more on Shortlisted Jobs | United Arab Emirates
As the implementation phase of Buna, formerly known as the Arab Regional Payment System (ARPS), project picks up momentum, we are looking for a responsible Payment System Application Specialist to join our founding team
The candidate will join the Application Support & Administration team and will participates in ongoing administrative support and end-user support.
· Works closely with the all Information Technology and Infrastructure Leadership to support the on-going administration and day-to-day operations of all payment business applications ( SWIFTAlliance, SNL, SWIFT HSM, RTGS Core System, Compliance- AML, Transaction Monitoring) and relevant modules.
·Technical support for connectivity and associated operating system
·Demonstrates the requisite knowledge, skills, and abilities to effectively solicit and capture business and technical requirements; develop, test, and implement system configurations and workflows; diagnose the underlying drivers of performance gaps; inform continuous improvement initiatives
·Maintain product support and maintenance contracts with vendors
· Monitoring and tracking of SWIFT production issues and working pro-actively to catch incidents before they happen
·Ensuring problem and root cause tickets are progressed as per SLAs
·Ensure test planning, strategy and validation are sufficient and in place for changes to be deployed, coordinate release and post release support
·Provide 2nd level for application support by assisting in understanding and analysing the day-to-day problems faced by the end users of the systems.
·Handle interface and functionality testing of new releases, patches and certification
·To provide solution or workaround to users for their requests on SWIFT system
·To deliver training to users in software applications
·Prepare manuals for operators and users
· Advice in implementing changes required by users & software vendors.
·Minimum 5 years of IT application management or service delivery management experience in a financial institution
·Minimum 3 years of experience in the administration , configuration and deployment of SWIFT payment system
·Good knowledge and experience of Windows Server and Oracle Database
·Good knowledge and experience of application servers (Apache Tomcat, Webpshere, Weblogic etc )
·ITIL Framework understanding and working knowledge of concepts (Familiarity with Incident, Problem, Change and Release Management procedure is preferable)
·Good knowledge of SWIFT message types in ISO20022 and ISO15022
·Experience of Secure Authentication, SSL, Encryption, VPN, MQ and SOAP
·Must have proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.